Cancellations & refunds
Last updated: 4 November 2026
Every Guild Press product is printed to order, just for you. That's why we can't take back items for size or change of mind, but we'll always fix our mistakes.
Cancelling an order
- You can cancel from your order page, or by emailing support@ulki.in with your order number, within 12 hours of ordering, before it goes to print. You'll get a full refund.
- Once an order has gone to print, it can't be cancelled.
Damaged, defective, misprinted or wrong items
- Email support@ulki.in within 48 hours of delivery with your order number and clear photos of the problem (an unboxing video helps).
- Once we confirm the issue, you choose a free replacement or a full refund. You won't be asked to pay for return shipping.
- Small variations in colour between screens and fabric, and print placement within normal tolerances, are not considered defects.
Not eligible for return
- Wrong size chosen at checkout (please check the size chart on each product page)
- Change of mind
- Items that have been worn, washed or altered
Lost parcels
If tracking shows your parcel is lost in transit, we'll send a replacement or refund you in full.
How refunds are paid
Approved refunds go back to your original payment method through our payment partner (an RBI-authorised payment aggregator) within 5–7 business days. Your bank may take a little longer to show it.